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Privacy Policy

At Lightning Surge Solutions Ltd we respect your privacy and are committed to protecting the confidentiality of your personal information. Our aim is to be as clear and open as possible about what we do and why.

Lightning Surge Solutions Limited is responsible for the personal data collected on the website and through the various media it uses (print, phone, etc.). Our contact details are as detailed in our contact us page

What personal information do we collect about you and why?
We collect data directly from you when you complete a form on our website, by phone or by mail (your name, e-mail address, mailing address and billing address, your phone number).

We may collect information when you call us or send us any correspondence.

Website usage information may also be collected using cookies such as your IP address, browser type and operating system, page views and information as your use of our website (eg. Frequency and timing) and, if you arrived at our site via a link from another website, the URL of the linking page

The purpose of collecting personal data is to
1. process and fulfil your orders
2. manage your account
3. enhance our website’s overall design, layout and functionality
4. deliver you a good service and always strive to improve it
5. to provide you with information on products and services that you have asked for

How do we use your personal data and for how long do we keep it?
When you order one of our products, we process your personal data to manage your account, process fulfil your order, and fulfil our contract with you.

When you give us permission, we will use email and phone to communicate items that we feel may be of interest to you. If you do not wish to receive these communications, you will be given the opportunity to email us to remove your information from our records

We may process your personal information for our legitimate business interests, which include some or all of the following:
1. where the processing enables us to enhance, modify, personalize or otherwise improve our services / communications for the benefit of our customers
2. to identify and prevent fraud
3. to enhance the security of our network and information systems
4. to better understand how people interact with our website

We will not retain your personal data for longer than is necessary for the purpose for which it is provided. By law, we will keep your account and transaction data for 6 years after the completion of our contract.

Lightning Surge Solutions Ltd does not disclose your personal information to any other party out with the immediate requirements of concluding an order through payment financial banks and delivery companies necessary for the conclusion of our transaction.

Use of “Cookies”
“Cookies are small pieces of information stored by your browser on your computer’s hard drive”. Most web browsers automatically accept cookies, but you can usually prevent accepting cookies by changing your browser settings. A cookie allows you to browse in the store, put items in your shopping cart and then return several days later to continue where you left off – with the previously selected items still in the cart. Cookies help us give you a better web site, by letting us monitor what’s working and what isn’t through site traffic analysis. Please be assured that accepting a cookie does not give us access to your computer or personal information under any circumstances.

The cookie settings on this website are set to ‘allow necessary cookies’
Necessary cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

We want to make sure you keep control over your personal data.
1. You have the right to be informed of how your personal data will be processed.
2. You can modify your privacy setting at any time, for example in relation to Direct Marketing, and request your personal data to be processed or not to be processed.
3.You have the right to access and to rectify the information we hold about you.
4. You can request your personal data to be erased.

Please email us at contact@lightningsurgesolutions.co.uk if you wish to do so. European General Data Protection Regulation also grants you the right to lodge a complaint to the Data Protection Commissioner.

Changes to this policy
We may update this Privacy Policy from time to time by publishing a new version on our websites. We may additionally notify you of changes by email.